[If need service at other times, please make an appointment with the after-sales team in advance]
Efficient After-sale Guarantee
Provide customers with quality after-sales service to ensure that our customers’ problems are solved in a timely manner
AFTER-SALES SERVICE
8 AM to 3 AM After-Sales Service
We provide 8 AM to 3 AM hours After-Sales Service
Remote To
Fix
If that’s software issue, we remote to fix it
Troubleshoot Online
When problem happen, we service team will guide clients to troubleshoot and confirm the problem by wechat or by whatsApp together
Service Parts Sent by DHL
If it’s spare parts problem, we will send new parts to client by DHL for replacement and it is all free during the warranty period
On Service Time
8 AM to 3 AM [Beijing timee] Monday – Sunday
INSTALLATION SERVICE
Installation assistance
We will provide installation video, installation manuals and remote assistance to speed up installation and make installation easier.
Installation training
Our after-sales training is provided so that you can learn more about our equipment and how to operate it. At the same time, a video of disassembling the equipment is provided in case of emergency.
Extra installation assistance
We have customers in various countries around the world,if you need, we will see if there is a deal-concluded customer close to you who can provide you with installation services.
12 MONTHS SUPER WARRANTY
One-yearWarranty
The warranty period is 12 months and starts from the date of delivery agreed by the contract. When problems happens, our after-sales experts will guide customers to check and solve the problems.
Service Parts Sent by DHL
During the warranty period, if parts are damaged and require repair (artificial damages and easy-broken parts are excluded), we will send the replaceable parts to the customer by DHL and then customers send the repair parts to us.
AllFree
We will bear the cost of spare parts and parcel freight within the warranty. Besides, within the warranty, the new games will free update to customers and technicians will guide customers how to download it.
Software Support For Whole Life
The XDplayer is FuninVR’s Exclusive software, we provide software support for the whole life. The operation training will be provided, and when the issues happen, our technicians will provide remote control to solve them.
DETAILS OF SPECIFIC TERMS
- The warranty period starts from the date of delivery agreed by the contract.
- Before we send the replaceable parts out, customers should send the broken parts out to the company and provide the tracking number which can be checked and confirmed.
- Customer should pay the freight cost for sending the broken parts back to the company.
- Both artificial damages and easy-broken parts are not included in the policy of warranty.
- Warranty on the Headsets are a period of 6 months Excluding the Cable, Leather gasket and Head straps.
- When problem happens, customers should not attempt to fix themselves. The need to cooperate and follow the instructions of the after-sales experts to check and solve the problems step by step; If customers not cooperate and try to repair themselves, and damage other parts, the warranty will be voided.
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The company reserve the right of final explanation for after-sales policy.
- The easy-broken spare parts can be shipped with goods for free, such as VR glasses cable, shooting button...
Get in Touch
Zhuoyuan Co., Ltd (sub-brand FuninVR) Provide one-stop service about VR Theme Park， we designs and manufactures the full set VR Simulator, 5D cinema, 7D Cinema, 9D VR Simulator, Flight Simulator.
Phone:
0086 18028678731
Whatsapp:
0086 18028678731
Skype:
gzzy5d
Address:
NO. 8 Limin Street, Dalong Street, Panyu Disctrict, Guangzhou, China
