Efficient After-sale Guarantee

Provide customers with quality after-sales service to ensure that our customers’ problems are solved in a timely manner

AFTER-SALES SERVICE

8 AM to 9.30 PM After-Sales Service

We provide 8 AM to 9.30 PM hours After-Sales Service

Remote To
Fix

If that’s software issue, we remote to fix it

Troubleshoot Online

When problem happen, we service team will guide clients to troubleshoot and confirm the problem by wechat or by whatsApp together

Service Parts Sent by DHL

If it’s spare parts problem, we will send new parts to client by DHL for replacement and it is all free during the warranty period

On Service Time

8 AM to 9.30 PM [Beijing timee] Monday – Sunday

[If need service at other times, please make an appointment with the after-sales team in advance]

Contact Details

Want to get in touch? We’d love to hear from you. Here’s how you can reach us.
whatsapp

Phone

0086 18028678731

WhatsApp

0086 18028678731

Skype

gzzy5d

E-mail

sales@funinvrstar.com

INSTALLATION SERVICE

Installation assistance

We will provide installation video, installation manuals and remote assistance to speed up installation and make installation easier.

Installation training

Our after-sales training is provided so that you can learn more about our equipment and how to operate it. At the same time, a video of disassembling the equipment is provided in case of emergency.

Extra installation assistance

We have customers in various countries around the world,if you need, we will see if there is a deal-concluded  customer close to you who can provide you with installation services.

12 MONTHS SUPER WARRANTY

One-year
Warranty

The warranty period is 12 months and starts from the date of delivery agreed by the contract. When problems happens, our after-sales experts will guide customers to check and solve the problems.

Service Parts Sent by DHL

During the warranty period, if parts are damaged and require repair (artificial damages and easy-broken parts are excluded), we will send the replaceable parts to the customer by DHL and then customers send the repair parts to us.

All
Free

We will bear the cost of spare parts and parcel freight within the warranty. Besides, within the warranty, the new games will free update to customers and technicians will guide customers how to download it.

Software Support For Whole Life

The XDplayer is FuninVR’s Exclusive software, we provide software support for the whole life. The operation training will be provided, and when the issues happen, our technicians will provide remote control to solve them.

DETAILS OF SPECIFIC TERMS

Get in Touch

Guangzhou Zhuoyuan Virtual Reality Tech Co.,Ltd (sub-brand FuninVR) Provide one-stop service about VR Theme Park, we designs and manufactures the full set VR Simulator, 5D cinema, 7D Cinema, 9D VR Simulator, Flight Simulator.

Phone:

0086 18028678731

Whatsapp:

0086 18028678731

Skype:

gzzy5d

Address:

NO. 8 Limin Street, Dalong Street, Shiqi Town, Panyu Disctrict, Guangzhou, China

Click Here to get profitable solutions for free

  • We manufacture the full set VR Simulator, 5D cinema, 7D Cinema, 9D VR Simulator, Flight Simulator.

  • FuninVR

    We provide one-stop services , including store location, decoration design, installation & operation training, marketing planning, equipment repair and maintenance, movie update, etc.

  • CONTACT US

    Phone: 0086 18028678731
    Whatsapp: 0086 18028678731
    Skype: gzzy5d

    Address: NO. 8 Limin Street, Dalong Street, Shiqi Town, Panyu Disctrict, Guangzhou, China

  • © 2019 All rights reserved by Guangzhou Zhuoyuan Virtual Reality Tech Co.,Ltd